Factory fault on my car

Good day madam/Sir,<br> I am a very unsatisfied customer, on Wednesday 16th December 2015 got stuck in a frreeway, due to a manufacturing problem on my Nissan Juke 2014 - The Car is still under warranty not even 65 000KM YET.<br> I called Nissan several times I have been promised a call back by the lady whose name is Monica in Nissan South Africa Customer Care. none has called me until now when my husband and I call back a lady called Mobashene, who promised to arrange any alternative vehicle but she didn't't call back up to now. And now noone answers the phone to tell us what is happening. noone is even telling us when will they give a courtesy car, we have been given empty promises the only thin g that Nissan dealer stuff are telling us is that the part that is faulty in the car will only be dispatch on the 9th of January 2016 and probably get to us on 5 days later.<br> I need a solution right now because the car is my everyday transport and now I am stuck, i don't know where to go i have already aspend lot of money with the phone calls and paying cabs. what am I supposed to do right now because it is festive season I am unable to go to shops neither to fulfill my holiday trip.<br> I NEED ANSWE