Extremely Disappointed – Warranty Ignored, Poor Service from Nissan

I purchased a second-hand Nissan Navara from CARS4Africa in October 2024. Although it was pre-owned, it was still under factory warranty. From the moment I got the vehicle, there was a noticeable vibration issue — something I assumed would be simple to fix.

I took the vehicle to Nissan Malmesbury, where I was told by the workshop manager that the vibration was caused by the low-quality Dunlop tyres fitted by Nissan. Taking their advice, I replaced the Dunlop tyres with Bridgestone — a far better quality brand — yet the vibration persisted.

Despite multiple visits, and having wheel balancing and alignments done at Super Quick, Prima Tyre, and Tiger Wheel & Tyre, nothing changed. When I pushed for a deeper investigation, I was told that if they removed the propshaft and found no issue, I would be liable for all costs — even though the vehicle is under warranty.

Eventually, I had an independent suspension specialist inspect the vehicle and they confirmed the propshaft is faulty. Only after this did Nissan Milnerton begin to take the issue seriously when I brought the vehicle in for a service in July 2025.

I left my vehicle with Nissan Milnerton on 27 August 2025, but have since been left without any courtesy vehicle, no clear timeline, and no communication unless I call. I rely on this vehicle for work and have now been told to contact Nissan South Africa myself to ask about rental support and to push for warranty claim approval — something the dealership should be assisting with.

This experience has been nothing short of frustrating and disappointing. Nissan’s lack of ownership, poor customer service, and the way warranty claims are handled leave a lot to be desired. I trusted the Nissan brand — but after this, I would seriously reconsider recommending them to anyone.