FM
Francois M
1 reviews | Active since Mar 2015
29 Mar 2015, 14:18
Excessive pricing & unnecessary work
Took my 2011 Nissan Qashqai 2.0 dCi for a routine service (75,000 km). Nothing was broken, and only \routine maintenance"was performed.<br> The problem is the bill"
Helpful (0)
Replies (1)0
Replies (1)
Nissan South Africa's replyOfficial
30 Mar 2015, 11:06Hello francoistweet,
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we will investigate the pricing concern and the reason why the diesel filter had to be replaced.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we will investigate the pricing concern and the reason why the diesel filter had to be replaced.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Nissan South Africa's reply30 Mar 2015, 11:06
Official
Hello francoistweet,
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we will investigate the pricing concern and the reason why the diesel filter had to be replaced.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding the said Nissan vehicle.
We understand your frustration and do appreciate your patience in this regard.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we will investigate the pricing concern and the reason why the diesel filter had to be replaced.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care