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Paballo M

1 reviews | Active since Jan 2025

22 Jan 2025, 02:07

Do not make the mistake of a buying a Nissan vehicle.

I willl never ever again in my entire life buy a Nissan. The after sales service is horrible, they will treat you like a ******** or a *****. I had the worst experience ever.

If you are looking at buying a Nissan Magnite don’t do it. You don’t want that kind of nightmare.

I submitted a warranty dispute and Nissan contacted me to inform me that they will order parts and repair my vehicle. They got me a courtesy car and told me to be rest assured that they will continue rental vehicle until all is sorted. After a month of waiting for “ordered parts” they send a technician to “investigate” without informing me or asking for consent and no jobcard created then suddenly declined the claim. I had to find out from the ombudsman that my vehicle didn’t have a “air guide” and that was never ever disclosed or reported nor documented anywhere by the dealership when the car was taken for diagnostics.

Take it from me, DO NOT BUY A NISSAN. You will die from stress when you need after sales service. The consultant I was also dealing with was very dismissive and rude. And please Nissan don’t come here with your automated replies. Save it for someone who is interested.

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Replies (2)
Nissan South Africa
Nissan South Africa's reply22 Jan 2025, 10:46
Official
Dear Paballo, thank you for taking the time to share the experience with us.  As confirmed based on the history provided to our offices the vehicle was involved in an unfortunate accident and the repairs were completed by a Non Nissan approved Autobody repairer. We have confirmed that the repairs was not done to Nissan Standards and resulted in the subsequent failure therefor the warranty claim was declined. Kind Regards Nissan S.A
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Paballo M's update24 Jan 2025, 18:01
Reviewer Update
Total nonsense, why did you even go as far as giving me a courtesy car and informing me that you will order parts. I asked for proof that the accident and the current problem was related and no one ever gave me any. That car wouldn’t have traveled 7000km post the accident if it was related. And again, no warning lights were ever there to indicate that there is a problem. But like I said, I would never recommend anyone to buy Nissan again. After sales is terrible, you treat your customers like ********s.