CA
Christo A

1 reviews | Active since Dec 2017

11 Nov 2024, 08:31

Do not buy from Nissan!!!!

My experience in dealing with Nissan has been nothing short of torture. In Aug i bought a brand new Nissan Magnite.It was not even a month in old and only had 1100 kms on the clock when it experienced major engine failure. It was immediately towed to my local dealer to investigate. After a week of no feedback we enquired and were finally told that the engine will have to be rebuilt. We immediately dismissed it and requested the vehicle be replaced.We also logged a dispute with the Head office (ref***) on the 16th of September. Since then it has been a waiting game. There has been virtually zero feedback from both the dealer and the head office. We have written a mail to the MD complaints email with no feedback at all.There is no feedback unless we call then and then it always is for us to wait until they make a decision.It has been two months without a vehicle and any sort of constructive word from Nissan at all. As soon as they have your money any sort of interest in you as a customer evaporates.This will be my last ever Nissan I buy....

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Replies (1)
Nissan South Africa
Nissan South Africa's reply11 Nov 2024, 08:52
Official
Dear Christo, thank you for taking the time to share your experience with us. Please accept our sincere apology for the delay. Rest assured that your case manager will contact you shortly to provide you with detailed feedback. Kind regards Nissan S.A