DISSATISFACTION WITH NISSAN SOUTH AFRICA

Nissan SA advertised a special deal for major services for Nissan vehicles at a discounted price during March 2022. I registered for the deal and received an e-mail from Nissan SA on 4 April 2022 referring me to Autocity Nigel for the service. Autocity Nigel advised me that they were waiting for the service kit from Nissan SA and would let me know when it arrives. After numerous enquiries without any results, I contacted Nissan SA on 25 April and complained about the delay. I then received an e-mail from Nissan SA on 26 April stating that the matter was referred to their procurement department to source a diesel filter. As my vehicle was due for a service, I could not wait any longer and had to pay the full price for a minor service. The offer of a major service at a discounted price from Nissan SA simply disappeared in thin air. It is a shame that an organisation such Nissan SA advertises special deals and then fails to honour the advertised deal. The excuse of not being able to source a commonly available part in two months certainly does not contribute to the image of a reliable and trustworthy organisation that can be trusted by its clients.