AS
Anesh S

1 reviews | Active since Feb 2012

30 Mar 2015, 16:22

DISSAPPOINTING SERVICE TO SAY THE LEAST

In November 2014, I had my Nissan Pathfinder 2007 with 65 000Km serviced at Nissan IC Roodepoort, this was not the first time as I WAS a loyal customer to the Nissan brand and this dealership. Not long later, on my way on holiday, the oil pump failed, the car had to be repaired and apart from the oil pump, the turbo had also failed. This was extremely disappointing given the mileage. The car was returned and all seemed fine, until I was on my way to DBN, passed de Hoek toll and the engine failed. The car was towed back to IC Roodepoort at my cost, after back and fort discussions, the engine was stripped. After 13 WEEKS the car was returned to me, it had scratches, the SATNAV software was taken, the car was not in the state I expected. The dealer compensated me R4K, while I lost 3 months of repayment. I subsequently sold the car at a huge loss. I vowed never to buy a Nissan again, in my opinion, owning other vehicle brands, Nissan is the most unreliable vehicle with terrible resale value, additional, IC Roodepoort service is disgusting

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Replies (1)
Nissan South Africa
Nissan South Africa's reply02 Apr 2015, 10:01
Official
Hello AdilS,

Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.

We want to assure you that we value you as a Customer and sincerely apologise for any inconvenience caused in this regard.

Kind regards

Sharnie Malan
Senior Manager: Customer Care