DISSAPOINTED IN NISSAN WORCESTER

Good morning. I'm writing this message with a sadness. Firstly this is the first time we wanted to claim from our warranty that our car has ,that we bought by Nissan Worcester. Unfortunately we were late with our service for 2 months because I was sick and had unexpected doctors bills- hence the late service. Now our turbo is broken (mind you our kilos on the car is 76k - and somehow the turbo or a part of the turbo is broken) and our warranty claim just got rejected due that. Nobody even asked why or what happened. JUST REJECTED. The Service Manager, Johan Van den Berg, at Nissan Worcester basically had a bad attitude since day one, I had to phone everyday for feedback because none was given. When I phoned he told me I'm putting pressure on him, and he is doing us a favor. Mind you by this time we had already been without transport for 8 days IS THAT HOW YOU TREAT CLIENTS? IS THAT THE KIND OF SERVICE WE GET FOR BRINGING BUSINESS. We want to buy another car now, BUT IM PRETTY SURE AFTER THE DISSATISFACTION WE HAD RECEIVED NOW WE NOT GONNA BE RECOMMENDING NISSAN TO ANYBODY. Claim number 682798, I FEEL LIKE NISSAN WORCESTER could've query the rejection or at least tried to help us, but instead the Service Manager just said to my husband it will be almost R40k but YOU CAN TAKE YOUR CAR IF YOU WANT TO. NOT EVEN TRY TO ASSIST IS, I put in a complaint with innovation also and I send them the rejection letter, but no reply. I tried phoning Innovation for the warranty but they also poor in customer serviceMy husband went to Nissan yester also, he walked to Nissan Worcester, Which is probably like 8-10km, Johan told him we must sort it out ourselves with the warranty people (THE CAR STILL HAS WARRANTY) Because there is nothing he can do!!!! Its been almost 2 weeks without transport and Nissan Worcester can't assist us in anyway. I GUESS THE CUSTOMER SERVICE IS JUST GREAT WHEN YOU WANT TO BUY A CAR AFTER THAT YOU'RE ON YOU OWN. Why say you have warranty but you don't. REALLY DISSAPOINTED AND DISGUSTED.