ML
Michael L

1 reviews | Active since Mar 2015

09 Sept 2015, 10:34

Dissapointed in Nissan

I recently purchased a new Nissan x trail, 2015 Demo with 29000km. Before the purchase went through there were conditions I requested, I asked that the Bonnet be repaired from the few chip marks among others. Nissan agreed with my request and we proceeded with the transaction. Promising me that they would fix everything. After sending my new car in for FOUR times, i have received it back in worse condition than I originally received it. I am supposed to be a proud new Nissan owner, but all i feel since i received it back the first time, is regret! If this is the kind of after sales service that Nisan offers then they are in for a rude awakening. I don't even feel like sending it in again for fear of it coming back in even worse condition. I am truly disappointed with Nissan.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply09 Sept 2015, 14:28
Official
Hello lambertm6,

Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.

We refer to your conversation with Monica Gouws from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Fanie Lombaard of Middelburg Nissan.

Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.

Kind regards,

Sharnie MALAN
Senior Customer Focus Manager