Disrespect and poor service delivery

The star I put there they don't even deserve, we bought a Nissan magnite last year April brand new at Nissan Germiston,with only 35000km on the clock it has engine problems and a couple of systematic problems. Last year November Nissan took it to fix it and it has been there ever since, I am always the one to follow up and they keep on saying management has been changed. About three weeks ago I was set to receive the vehicle but was later told that the repairs are not done still after I had contacted them. Today 02/02/2024 I was promised that I'll receive the car because on the first of February 2024 when I call mind you I was told it was being tested. Today 02/02/2024 I called and was told that management has changed and that my car was still on assembly and would have to wait atleast another 5 working days😂I guess it's a joke to them. I haven't had another car for all those months and was told today if I need a borrow car I must pay a refundable fee to receive one🤣🤣😂🤥. I have never seen so much incompetence in one space and poor service delivery, the audacity to lie to a client and see nothing wrong with it is disrespectful and appalling, when looking for business they are eager but when they have to service their damaged car they are nowhere to be seen.

Let it be understood that this was a brand new Nissan magnite but the problems are too much, the quality of the car is poor and the fact that it already has engine problems says a lot about the brand. I have never been so disappointed and was eager to upgrade to Qashqai but never in a million years.

Me as an engineer fully understand what it means to service a client but the level of incompetence displayed in Nissan Germiston is incomprehensible and I must say the brand has to lived up to its so called reputation, I never wanted to write such a review but the level of disrespect and service I have received is too uncomfortable. I can never recommend to anyone to buy a Nissan product let alone in the Nissan Germiston you will regret, the fact that I had to call the be told I was **** at is enough to convince me that they like it when the money is only pouring in and don't care about their client.

I am still waiting for the car but at this point I feel the legal route my work best,I have never felt such disrespect or maybe is it because I am black so they feel the need to treat us this way. In my understanding honesty,quality and communication are the key elements to making a client happy but I guess they don't stand for either.

It is with great disappointment that I write this review and I hope it will help someone, I shall advocate for my people even on other social platform. We cannot be treated like third class citizens when we request for service but first class citizens when we buy. I do not recommend Nissan magnite to anyone, you will cry and believe you me you will regret.