JG
Jerry G
1 reviews | Active since Aug 2015
17 Aug 2015, 16:23
Dispute refund and deliberate delayed tactics
PLEASE REFER TO PREVIOUS COMPLAINT AS WELL AS COMPLIMENT<br> <br> We have no other alternative but to continue with our complaint, the GM who claimed that he had a mandate to refund me with an ultimatum that we need to record the matter as finalised as well as to visit the branch to sign documentation prior to the pay out, which we have done. We were informed by a Lize that she will get them to authorise the payment only to find out that the next curve ball thrown at us. They will not refund the amount we requested [90000 trade , 40000 payout &
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Nissan South Africa's replyOfficial
17 Aug 2015, 16:50Hello J G,
Thank you for taking the time to make Nissan SA aware of your concern and we take note of the content.
As discussed previously,It is important to note that some of our Nissan Dealership are multi franchised meaning they retail other brands as well as Nissan.
Kindly note that the matter has been escalated to the Dealer Principal of Brits Nissan, Lohan Otto who will be in direct contact with you to assist further.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Thank you for taking the time to make Nissan SA aware of your concern and we take note of the content.
As discussed previously,It is important to note that some of our Nissan Dealership are multi franchised meaning they retail other brands as well as Nissan.
Kindly note that the matter has been escalated to the Dealer Principal of Brits Nissan, Lohan Otto who will be in direct contact with you to assist further.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Nissan South Africa's reply17 Aug 2015, 16:50
Official
Hello J G,
Thank you for taking the time to make Nissan SA aware of your concern and we take note of the content.
As discussed previously,It is important to note that some of our Nissan Dealership are multi franchised meaning they retail other brands as well as Nissan.
Kindly note that the matter has been escalated to the Dealer Principal of Brits Nissan, Lohan Otto who will be in direct contact with you to assist further.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Thank you for taking the time to make Nissan SA aware of your concern and we take note of the content.
As discussed previously,It is important to note that some of our Nissan Dealership are multi franchised meaning they retail other brands as well as Nissan.
Kindly note that the matter has been escalated to the Dealer Principal of Brits Nissan, Lohan Otto who will be in direct contact with you to assist further.
Kind regards,
Sharnie Malan
Senior Manager Customer Support