1 reviews | Active since Nov 2012
Dismal service, 0 communication btw service & part
Car towed to Nissan Northcliff on 21 Aug 2015 @14h00,steering locked. Wednesday insurance approved quote for new lock system R13 500. Phoned in to confirm receipt of authorization letter, order for new key placed on Wednesday. Phoned Nissan Thursday, said car be ready Friday, Sat the latest.<br> Phoned on Friday 28 August 9h00, receptionist said they busy working on the car, understand that I've been without a car for the past week, will try for car to be ready that afternoon, Sat the latest! A hour later manager phoned me to let me know the key is on back order, expecting on 17 Sep 2015!!<br> Asked if they could contact other branches to check if they had stock of the key, said to give him some time <br> to phone around and will let me know by end of the day, still waiting! <br> Pathetic service and not very helpful, 2 weeks to order a new key???
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our customer Support Department, We will closely monitor the progress of the parts on order and will update you accordingly once feedback is received.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our customer Support Department, We will closely monitor the progress of the parts on order and will update you accordingly once feedback is received.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager