Dishonest chance takers. Thievery at its finest.

I booked my bakkie(Hardbody NP300) for a service at Nissan Groblersdal on the 12 of April, about 500m from the dealership the car overheated for the first time. We got it to the service workshop, they took it in. After 30 minutes, they told me they have to disassemble the engine and send it to engineering. The car stayed for week, on the Monday(22nd), they send me a quote of a new engine costing almost 90k. After refusing to pay that fee, I asked for a diagnostic report to why they had to make the decision to strip my engine? I’ve also asked for a report from the engineering company, they still haven’t provide nothing to even proof the engine was there.

I’ve sent emails requesting these reports, till today I haven’t received nothing. The service department keeps telling me I have to pay that full amount if I want my bakkie to run again. When I consulted with another mechanic, all the service workshop had to do is replace a water pipe feeding the engine that was showing signs of rust. They made a small problem into a very big one. Which has significantly dropped the value of the bakkie, and also impacted my livelihood.

I use that bakkie for work, it’s been 2 months since my bakkie has stopped working after that incident. I’ve lost lots of money during those 2 months, which I can prove.

This whole process has been frustrating, shocking and downright dehumanising. I’ve had to rent a car at my expense, while waiting for the outcome from the MIOSA, which they haven’t rep**** back with proof of reports even after being given 10 working days to respond back with their side of the story.

This is unacceptable behaviour from a trusted company such as Nissan. Very disappointed in your staff at Nissan Groblersdal.

Jean - General Manager Twanet Nel - Workshop Administrator