1 reviews | Active since Mar 2009
DISGUSTING SERVICE
Fan Relay ordered by branch and only to be told that the part is out of stock till January 20th, yet it reflected on as available on their systems. No courtesy vehicle available. You cannot get hold of management. They simply don't give a damn about the inconvenience caused by their faulty inventory management systems. Their customer service agent (Kenneth) was very rude and unapologetic. The supervisor (Basetsana) made promises and failed to either follow up or give feedback on the whereabouts of my part. The Customer services manager (Sharnie) is completely off the raider, no one is allowed to transfer calls to him/her. It is now Tuesday 12th and I still haven't heard from anyone from Nissan SA.<br> <br> This kind of service level is completely and utterly disgusting. I have incurred more costs in chasing them than the mere courier fees that they promised to carry as a gesture of goodwill, let alone the emotional distress and the inconvenience as my car is off the road. This is UNACCEPTABLE and I urge anyone and everyone to think twice before they consume their products.
Thank you for making us aware of your situation and please accept our sincere apology for any misunderstanding. As per your discussion with Sharnie Malan, the required part was secured via BB Nissan Silverton. Nissan SA covered the costs of the courier to transfer the part from Silverton to Nissan Northcliff.
The form of courier utilised was an overnight delivery. We have confirmed with our handling courier that the part was collected yesterday and will be delivered this morning to Nissan Northcliff.
Our office will continue to liaise with you until such time the part has been delivered to you.
Kind regards
Natasha Naidoo
Manager: Customer Care
Thank you for making us aware of your situation and please accept our sincere apology for any misunderstanding. As per your discussion with Sharnie Malan, the required part was secured via BB Nissan Silverton. Nissan SA covered the costs of the courier to transfer the part from Silverton to Nissan Northcliff.
The form of courier utilised was an overnight delivery. We have confirmed with our handling courier that the part was collected yesterday and will be delivered this morning to Nissan Northcliff.
Our office will continue to liaise with you until such time the part has been delivered to you.
Kind regards
Natasha Naidoo
Manager: Customer Care