Disappointment on Nissan RSA

i am thoroughly disappointed with Nissan RSA, i will never recommend anyone to purchase a nissan brand ever. let me just say i bought a brand new X-trail 2019 model and ever since i have regretted my choice. whenever i took the car to service something just came back wrong, i last took my car to Nissan Hoedspruit last year and something was wrong after getting it back, i called them right after the service and i was told its normal after a major service. fast forward the car became worse to a point it stopped running in December 2023, i called NIssan RSA i was told they will come and get the car on the 2nd of January 24 which they did. ever since that day when they took the car i have not heard anything with regard to any update, that is my only mode of transport. i have continued to pay for a "repair" on the car of which the workshop said i must pay but no word from Nissan. i feel they dont care my car has been with Nissan for over a month without any update as i speak to you. is this how you treat your clients or its just the black females ?