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Tim R
1 reviews | Active since Apr 2015
18 Nov 2021, 17:28
Disappointed with Customer Care - phoned over 30 times-
Let me express my disappointment and dissatisfaction with the customer care department. They organized me a rental care from Thrifty Dollar car rentals. I paid a deposit of R600.00. The vehicle was returned to Nissan Pietermaritzburg on the 3rd of September. You call the customer service department. The receptionist advises you that someone is going to contact you but nobody does. i must have phone them over 30 times in the last 3 months. Totally disappointed SHOULD i Say CUSTOMER SERVICE. My details Mr TIM REDDY ***
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Replies (3)
Nissan South Africa's replyOfficial
22 Nov 2021, 15:25Hi Tim, apologies for your experience. A case manager will contact you shortly to assist. Kind regards Nissan SA
Nissan South Africa's reply22 Nov 2021, 15:25
Official
Hi Tim, apologies for your experience. A case manager will contact you shortly to assist. Kind regards Nissan SA
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Tim R's updateReviewer Update
25 Nov 2021, 21:52Thank you very much. After posting this review on Hellopeter the next day my deposit of R600.00 was refunded.
I was also contacted by a lady by the name of Monica from Nissan SA. She apologized for the way i had been treated. She also advised that this matter would be taken up with the customer care personal so it was not repeated.
Thank you Nissan SA for your prompt reply after almost 3 months of going nowhere slowly.
I was also contacted by a lady by the name of Monica from Nissan SA. She apologized for the way i had been treated. She also advised that this matter would be taken up with the customer care personal so it was not repeated.
Thank you Nissan SA for your prompt reply after almost 3 months of going nowhere slowly.
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Tim R's update25 Nov 2021, 21:52
Reviewer Update
Thank you very much. After posting this review on Hellopeter the next day my deposit of R600.00 was refunded.
I was also contacted by a lady by the name of Monica from Nissan SA. She apologized for the way i had been treated. She also advised that this matter would be taken up with the customer care personal so it was not repeated.
Thank you Nissan SA for your prompt reply after almost 3 months of going nowhere slowly.
I was also contacted by a lady by the name of Monica from Nissan SA. She apologized for the way i had been treated. She also advised that this matter would be taken up with the customer care personal so it was not repeated.
Thank you Nissan SA for your prompt reply after almost 3 months of going nowhere slowly.
Nissan South Africa's replyOfficial
30 Nov 2021, 15:27You are welcome Tim, please remember to rate us accordingly!! Happy motoring!
Nissan South Africa's reply30 Nov 2021, 15:27
Official
You are welcome Tim, please remember to rate us accordingly!! Happy motoring!