*********, No Integrity ...Unprofessional

I drive a Nissan Qashqai 1.6 DCI, 2015 model. Over the last 18 months i have experienced intermittent electronic problems with the car. The orange engine light comes on, and the error it gives is the stop start facility, on occasion the red engine light comes on. The car got booked into IC nissan Kempton for approximately 2 weeks late last year. Both the dealership and IC Nissan South Africa were not able to determine the nature of the fault. The service manager at IC NIssan Judy Govender showed me pictures of my EGR filter and said that the particle filter ( 4 in total in my car) gets clogged with carbon. Even after cleaning these parts the problem persisted. They eventually managed to reset the engine lights but still had no idea what caused the problem. When I eventually picked up the car, Judy the service manager said that all Nissan diesel engines have this problem. At the time she was driving the new x-trail so suggested that I do what she does once a week, she said that in traffic driving and short trips builds up the carbon on these filters. So once a week she drives the car hard from Kempton to Pretoria and back to clean out these filters. Who pays for the extra diesel and wear and tare on vehicle, i am not fortunate enough to have a company car, free services, free fuel. The orange/yellow light came on again earlier this week, after numerous requests for someone to call me back, i eventually spoke to Princess this morning. I advised Princess that light had come on and that there was a loss in power. Princess said that they were busy but will speak to Judy and come back to me. Princess called back and stated that they could only help me at the end of September, they were busy with back logs and some campaigns that were planned. She stated that if the car got worse in the interim I should book it into Nissan Eastrand/Boksburg. I asked my daughter to call in and try to book in her car. My daughter spoke to Princess, and Princess offered the 31/08/2018 or 03/09/2018 . This means that the service advisor Princess and the service manager Judy Govender wanted to pass my problem unto another dealership. They simply **** to to me.