Contradictory Information and Months-Long Delay for Nissan Magnite Stabiliser Part

I am writing to formally complain about the ongoing delay in receiving a stabiliser part for my Nissan Magnite. I have been waiting for months with no resolution, and the lack of progress has caused me severe stress, financial uncer*****y, and growing concerns about my safety.

I have repeatedly been told by Nissan South Africa that the part is unavailable, with no clear timeline for when it will arrive. Meanwhile, OUTsurance is considering closing the claim ticket because the dealership that repaired the vehicle needs to be paid. I am extremely worried about what will happen if the ticket is closed — who will pay for the stabiliser part once it becomes available, and who will ensure that my car is properly repaired.

This situation leaves me driving a vehicle that feels unstable at times and causes me constant anxiety about whether it is safe to use. I am still paying for this car, yet I do not have peace of mind when driving it, fearing that it could break down or cause an accident because of the missing part.

The emotional toll of this experience has been devastating. The prolonged uncer*****y and lack of clear communication have significantly affected my mental and physical well-being. No customer should have to endure months of distress over a vehicle that is supposed to provide reliability and safety.

I am also disappointed by the lack of transparency and communication between Nissan and OUTsurance. Are these two parties actively engaging with one another to resolve this matter? As the customer, I feel caught in the middle while my case drags on indefinitely.

What makes this situation even more concerning is the contradictory information I have received. Nissan South Africa advised me to contact Nissan Randburg, who allegedly confirmed that they had the stabiliser part in stock. However, when Nissan Springs contacted Nissan Randburg to arrange the part, the dealership then stated that they do not in fact have it. This conflicting communication only adds to the frustration and leaves me with no confidence that my matter is being handled properly.

I find it unacceptable that a vehicle is sold in South Africa when critical parts are apparently unavailable for extended periods. Customers should not be left in situations like this with no accountability or urgency shown.

I urgently request:• A clear written update on when the stabiliser part will be available• Confirmation of whether the vehicle is safe to drive in its current condition• Assurance that the OUTsurance claim will remain open until the repair is fully completed• Direct communication between Nissan and OUTsurance to resolve payment and repair issues• A concrete plan to bring this matter to final resolution

I have been patient for months, but this situation is no longer sustainable. I need a definite way forward, as I am currently driving a vehicle that does not feel stable and I cannot continue in this state of uncer*****y.

I am asking Nissan South Africa to take responsibility and treat this matter with the seriousness it deserves.

This distress has caused me a lot of pain which lead me to end up in hospital for a full week due to depression and self harm for paying something I am not enjoying.

May I please also have a written email on this matter.

Nolwazi from Nissan SA has been a great help but I also think I am not happy with the back and forth I’m facing. Case number: ***3