Complaints about break pads

Dear Nissan South Africa Customer Care,

I am submitting a formal complaint regarding the premature and unacceptable failure of the brake pads on my Nissan Navara, purchased on 12 September 2025.

Within the first week of October 2025, the vehicle began making abnormal braking noises. This issue was formally reported to Nissan on 8 October 2025, barely one month after purchase. Despite this early report, no corrective action was taken at the time.

On 22 January 2026, during a scheduled service, I was informed that the brake pads are “finished” and that I am expected to pay for replacement. This position is completely unreasonable and unacceptable.

The official Nissan inspection report (attached) clearly records brake pad thicknesses of 2.6 mm and 2.5 mm. Industry standards are clear:

- New brake pads measure approximately 10–12 mm
- Brake pads below 3 mm are at end-of-life and unsafe
- Normal brake pad lifespan is 30,000–60,000 km, depending on usage

For brake pads to deteriorate to 2.5 mm within approximately four months of purchase is not normal wear and tear. It strongly indicates:

- Defective brake pads supp**** at delivery, and/or
- A braking system fault (e.g. caliper binding or incorrect pad material)

This conclusion is further supported by the fact that the noise was reported almost immediately after purchase, eliminating any argument of misuse or prolonged wear.

Attempting to classify this failure as customer liability is unacceptable, particularly given the early fault reporting and the measured pad thickness recorded by Nissan itself.

I therefore formally request:

1. Immediate replacement of brake pads at no cost to me
2. A full inspection of the braking system to confirm no underlying defects
3. Written confirmation that this repair will be covered under warranty / dealer responsibility

Should this matter not be resolved promptly, I will have no alternative but to escalate it to:

- MIOSA (Motor Industry Ombudsman of South Africa)

I trust Nissan will uphold its responsibility to customer safety and product quality.

Yours faithfully,
Unathi Dumisani Nxuseka