Complaint Regarding Customer Care Assistance

Dear Nissan Head Office Customer care,

I am writing to express my disappointment with the level of assistance I received from your customer care line. Despite numerous attempts to get assistance and try to resolve my issue, I have encountered significant challenges and have been sent from pillar to post.

Mr Rodney spoke to me a few hours ago saying he will try to assist me and check who is handling my matter but when I call to find out the reason behind the delay, he is not picking up the call. Is there anyone in the customer service who can be able to assist me with my matter as currently I am stuck without a vehicle and would really like to know what is going on with the vehicle and why the dealership is refusing to sort out my matter through warranty.

This experience has been frustrating and time-consuming, and it has left me feeling undervalued as a customer. I kindly request that you review my case and I would appreciate it if I could be provided clear guidance on how this matter will be resolved moving forward.

Sincerely,

SZ Sangweni