Complaint against Nissan SA

Nissan SA & Nissan Mobeni – Prolonged Delay With No Diagnosis or Resolution I am extremely disappointed with the ongoing handling of my vehicle by Nissan Mobeni and Nissan South Africa. My car has been at Nissan Mobeni for an extended period after it failed to start. Since then, I have received no clear diagnosis, no written technical report, and no solution. Despite numerous follow-ups, I am repeatedly told that they “still don’t know what is wrong with the car.” Nissan SA contacted me again on the 15th of January, only to repeat the same message, with no progress or accountability. This is unacceptable for an authorised dealership and manufacturer. A customer should not be left indefinitely without answers, especially when the vehicle is essential for daily life. Communication has been poor, timelines are never met, and I am left feeling that this matter is not being taken seriously. I expected far better service, transparency, and professionalism from Nissan. At this point, I am simply asking for: A clear diagnosis A written report A concrete plan to resolve the issue I hope Nissan SA intervenes meaningfully to resolve this matter as a matter of urgency.