NG
Nelisa G
1 reviews | Active since Sept 2015
22 Sept 2015, 14:15
Complaint
left the car for repairs in the morning and mind you this is a return job only to be told that they dont have the part but i booked for the vehicle friday and the worst thing is that they dont even call me on time to tell me they are not doing anything to the car they just kept it there and then at about 12h30 they call to say sorry we dont have the part so you will get the vehicle .
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Replies (1)
Nissan South Africa's replyOfficial
23 Sept 2015, 10:25Hello nelisagoso,
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Dain Naicker from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal , Trevor Munsamy from McCarthy Nissan Gateway.
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Dain Naicker from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal , Trevor Munsamy from McCarthy Nissan Gateway.
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Nissan South Africa's reply23 Sept 2015, 10:25
Official
Hello nelisagoso,
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Dain Naicker from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal , Trevor Munsamy from McCarthy Nissan Gateway.
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Dain Naicker from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal , Trevor Munsamy from McCarthy Nissan Gateway.
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager