MKSK
Matsotse Kenneth Seroka Kennymseroka

1 reviews | Active since Jun 2023

21 Jan 2025, 11:27

Car issues nissan

Good good people, sometimes we got ****** without gun point and lot of money,by the so called motor cars dealers or mechanic work shops in south africa, last year 2024 September, I got stucked driving towards pretoria N1,due to diesel tank contamination by 95 petrol,towed my car back,to engen garage Tembisa convenient center, same night due the managers collaboration ,petrol was drained out,the problem remained was hardstart on my car,mechanic advised to give it a week and if no changes notify the garage,I did all that due to that the other day car couldn't start at all,they have escalated the matter,gave me go ahead to Nissan workshop were I service it all the time,my car is Nissan Xtrail 2.0 dci,during the arrival in Nissan premises with tow truck,lady asked what's wrong I explained from were it began till that day I brought to them,she said we will diagnose it,and let you know,later she called and saying they will drain petrol and change fuel filter,I said if you believe is that it's ohk,then they quoted me,following R7300,after a week she called and say ready for collection, in my arrival my car still have hard start,I asked her why?she said give it a week it will fade away,if not, bring the car,I drove the for a week matter still remained, I called her indeed she said bring it,then what shocked me she demanded diagnostic fee again,I said no ways,I paid you for this problem already, I asked her manager Sanele Chm Nissan midrand, he said they will diagnose it and they will let me know,I left to work indeed he called later claiming that is glow plug relay need replacement, I can come to fetch it,then I said quote me if you believe is that sir,since he never quoted till today,I am getting starked every road I take driving this car,I sent email,yo him no respond,I sent emails to nissan south africa,no respond comes out ,called them multiple times,keep on saying they will get to me no one does ,still in the dark even today.i am appealing to any help my money is gone remained with no job done.helped by Vanencia Ndlovana

0
Replies (2)
Nissan South Africa
Nissan South Africa's reply22 Jan 2025, 10:28
Official
Dear Matsotse, thank you for taking the time to share your experience with us. Rest assured that your casemanager will contact you shortly to assist with feedback and current progress of the concern. Kind regards Nissan S.A
MKSK
Matsotse Kenneth Seroka Kennymseroka's update20 Dec 2025, 14:59
Reviewer Update
From Nissan new manager called jarque Classen ,he is worse night mare ,he told me straight that my car has been done by previous manager,so he was not part of it ,and they are dismissed,when I asked during the meeting that according to you the job that has been conducted on my car is correct?my car still starked in their premises I am inconvenienced truely,after they took the a year to diagnose the car correctly,and Engen garage don't want to own that mistake they did.what to do from here without legal court that are also expensive?help out