Call is being placed on hold and dropped when requesting service history

Item: Nissan South Africa
Rating: 1
Author: Soza M

I bought a car with 50 000 km mileage which came with no service book. The vehicle is a 2019 model which came with a 90 000 km service plan and 150 000 km warranty. I phone Nissan to request info on the last service done and a new service book and was placed on hold and they cut the call. As the owner and title holder of the vehicle I am entitled to this info as my warranty should still be in place provided all services were done. This is my second Nissan but the service I am receiving on this one is really bad.

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Replies (2)

Nissan South Africa's replyOfficial

28 Jul 2023, 08:35

Good dat Soza M, our records indicate that this is a business owned vehicle under maintenance by Avis Fleet. A case manager will contact you to verify ownership and your details. Once done, a copy of your service record can be provided however if you need a new service book, you will need to purchase one from a Nissan Dealership. Our case manager will address and arrange this for you. Kind regards Nissan SA

Nissan South Africa's reply28 Jul 2023, 08:35

Official

Soza M's updateReviewer Update

28 Jul 2023, 09:03

Good day

Thanks for the reply, if you may provide me with an email address so I may email the copy of natis that the vehicle is in my name for both title holder and owner as I need this information urgently.

Kind regards
Gladstone

Soza M's update28 Jul 2023, 09:03

Reviewer Update