BREACH OF CONTRACT

bought a Nissan livina from Nissan imperial east rand ,bought the car cash on the 24th of October 2015 ,and was told the delivery of the car will take place on 26 October but delivery never happened ,after fighting with Eleck he decided to deliver the vehicle on the 28th oct the vehicle arrived without papers telling me he still gonna do a change of ownership and NATIS told me he will currier the papers on the 2nd October 2015 which he never did, been calling the branch everyday ,the guy comes up with one excuse after another ,sometimes he avoids my calls ,is this how NISSAN treats its customers ? please assist me get my car papers cause this is delaying my things I already lost a contract due to not providing ownership of the vehicle