Beyond disappointing - after-sales service

I am writing to express my profound dissatisfaction and frustration regarding my recent purchase experience at Group 1 Nissan – Stellenbosch. On January 24, 2024, I purchased a vehicle from this dealership with a trade-in vehicle. Despite my initial expectations, the after-sales experience has been characterized by silence and unresolved issues, causing immense frustration and distress. I deeply regret not conducting thorough research before entrusting them with my business.

Specifically, I took possession of the vehicle on Monday, January 29, 2024, significantly later than anticipated due to delays from the dealership's side after emphasizing to the sales representative my desire to complete the purchase before my January debit order run. Nevertheless, the delays resulted in me receiving the vehicle only on the day of my debit order run. Although the salesperson assured me of a refund for the January payment, I was disheartened to discover from my bank that to date, the vehicle had not been settled, and my account is still very active. It is concerning that more than a week has passed since the finalization of the purchase, and the trade-in vehicle has still not been settled.

Furthermore, the difference between the agreed trade-in amount and the settlement amount of the trade-in vehicle was supposed to be paid out to me, but I have yet to receive that payment as well. Additionally, I reported a faulty part on the vehicle that has also been ignored, and to date, I have not received the vehicle’s new licensing disk and number plates.

Despite numerous attempts to communicate my concerns via email to various people and departments within Group 1 Nissan and Group 1 Nissan - Stellenbosch, I have received no response or acknowledgment. This lack of engagement is unacceptable and exacerbates my frustration.

I am compelled to resort to these measures in the hope that my concerns will be addressed with the utmost urgency. My experience has been profoundly disappointing, and it is disconcerting to note that my negative encounter aligns with similar sentiments expressed in public reviews. The reputation of Group 1 as a whole is undoubtedly tarnished by the continued neglect of issues within this dealership. Save yourself from the perpetual frustration and stress by avoiding any dealings with this dealership altogether.