TW
Thys W

1 reviews | Active since Jul 2013

25 May 2015, 16:45

Bad Services

I went to Nissan to get a price for a tail light from spares.<br> I was not surprised when they told me they don't have it in stock, I mean why stock spares for customers they are all idiots and why help them.<br> After starring at the salesman he realised that he needed to say something, so he rep**** annoyingly, must I order it for you.<br> Although the price for the Light is so high I needed it and told them to order the part.<br> Then the comment, If you want me to order it you have to give me a deposit.<br> I mean seriously, You don't want to carry the risk for a tail light, surely you sell a lot of them,<br> <br> So Nissan you may have a ****ty policy and attitude and your own stupid reasons and excuses for what you do<br> but you lost me as a client.<br> <br> I do not like your service and will support someone else<br> For me it's a matter of principle

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Replies (1)
Nissan South Africa
Nissan South Africa's reply26 May 2015, 16:59
Official
Hello thyswessels,

Hi thyswessel
Thank you for taking the time to make us aware of your concern and we take note of the content.

We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.

As discussed with Kenneth Makatu from our Nissan Customer Support Centre, we have also escalated the matter to the Patrick Whelpton to contact you and resolve your concern.


Kind regards,

Sharnie Malan
Senior Manager: Customer Care