1 reviews | Active since Oct 2016
Bad service with no solution to the problem.
<p>In the beginning of May I took my vehicle to a Nissan branch as there was a shudder on my clutch. The workshop manager advised that it wasn't the clutch but the suspension. They fixed the suspension and cleaned the exhuast and I got my car back. In July the clutch started to shudder again. I took my car to the same branch. Then only they advised that it is the clutch. They had my car for 3 weeks with no answers as to when I will be getting it back. I received the car back on a Thursday and had to return it the following Tuesday as the shudder was still there. They replaced the clutch kit as well as the flywheel. They stripped the car again to try and find out what is wrong and they replaced the fly wheel with a clutch kit again for the second time. I was suppose to receive my car back today 07 October 2016 after 4 weeks. The service consultant informed me that the new part that they have received is faulty again and advised that I can maybe get my vehicle back on Tuesday, 11 October 2016 as they have to re-order the part for the third time. I am annoyed because nobody has been able to assist to the fullest and I always have to contact them in order to get explanations as to why I still haven't received my car and when I will be getting it. </p> <p> </p> <p>Regards.</p> <p> </p> <p>Angelique Croukamp </p>
Dear Mrs Croukamp ,
Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.
Kind regards
Natasha Naidoo
Dear Mrs Croukamp ,
Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.
Kind regards
Natasha Naidoo
