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Banele M
1 reviews | Active since Jan 2020
16 Jan 2020, 20:10
Bad service on a complaint logged with dealer.
At Nissan SA. Please respond to Nissan Northcliff branch so that my issue of high oil consumption can be resolved asap. This is on a make that was bought brand New.
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Replies (3)
Nissan South Africa's replyOfficial
17 Jan 2020, 07:56Dear Banele M, our customer care team will contact you shortly to assist you and Nissan Northcliff with assistance as required. Kind regards Nissan South Africa
Nissan South Africa's reply17 Jan 2020, 07:56
Official
Dear Banele M, our customer care team will contact you shortly to assist you and Nissan Northcliff with assistance as required. Kind regards Nissan South Africa
BM
Banele M's updateReviewer Update
18 Jan 2020, 21:19At Nissan... Your service is pathetic. I am still waiting for a call from you guys since you last responded to my review on the 17th. Neither head office nor Northcliff branch has called me. Just a reminder again the new qashqhai that I have is consuming too much oil for a brand new car and no one can explain the reason why. Nissan Northcliff advised on Friday the 10th that a they will be sending a report to head office to advise on way forward regarding the car. They had advised that they shld get the response from head office after 3 working days. I bought a new car hoping I will not have problems but this qashqhai is not doing any justice to me I must say. So maybe it's about time that you checked the oil consumption on all those qashqhai models. For now I need a response with a SOLUTION from you guys (whether it's head office or your Northcliff branch) on way FORWARD PLEASE.
BM
Banele M's update18 Jan 2020, 21:19
Reviewer Update
At Nissan... Your service is pathetic. I am still waiting for a call from you guys since you last responded to my review on the 17th. Neither head office nor Northcliff branch has called me. Just a reminder again the new qashqhai that I have is consuming too much oil for a brand new car and no one can explain the reason why. Nissan Northcliff advised on Friday the 10th that a they will be sending a report to head office to advise on way forward regarding the car. They had advised that they shld get the response from head office after 3 working days. I bought a new car hoping I will not have problems but this qashqhai is not doing any justice to me I must say. So maybe it's about time that you checked the oil consumption on all those qashqhai models. For now I need a response with a SOLUTION from you guys (whether it's head office or your Northcliff branch) on way FORWARD PLEASE.
Nissan South Africa's replyOfficial
22 Jan 2020, 07:33Dear Banele, an appointment has been secured for the 3rd of February with a courtesy car for you to utilise. If this in not acceptable, please advise so we may arrange earlier. Kind regards Nissan South Africa
Nissan South Africa's reply22 Jan 2020, 07:33
Official
Dear Banele, an appointment has been secured for the 3rd of February with a courtesy car for you to utilise. If this in not acceptable, please advise so we may arrange earlier. Kind regards Nissan South Africa