Bad service

I took my car for a service at DTM Helderberg( Nissan) I didn’t like the service I have received on Saturday from the guy who was at the reception. His approach when addressing me was not acceptable at all. I took the car in at 9:15. He tells me the car will be serviced between 11:00 and 12:00. I left on my own even though on the website I requested for a shuttle. He said there are no shuttles on Saturdays, that’s fine if so. At 11:29 he calls me and tells me the car is ready for collection and I must be there before 12:00. Imagine being told that at 11:29 whereas I had to request for e-hailing services and also the distance he didn’t thought of. That was totally absurd. Each client matters.

Today a guy called Johan calls me today wanting to know what transpired. (He called because I rated them 1 star on the Nissan website.) His concern was about the shuttle service that I requested on the website. He asked me about it and said I should send a screenshot of it. He contradicted himself also, he said they don’t offer shuttle services on Saturdays but if there is a client that can’t make it during the week they make means to get that client a shuttle. Yet I couldn’t get a shuttle service. I asked him is that the only reason why he was calling? What about the first point that I mentioned on my note. His only concern was only about the shuttle service and blaming it on IT guys. My other concerns weren’t that valuable. I then said to him if he is not willing to look at my other concerns I don’t see the need why I should talk to him because I don’t see him fixing any of my concerns.