1 reviews | Active since May 2018
BAD SERVICE AND BAD PRODUCT 2 NEW CARS BOTH HAVE HUGE ISSUES
Nissan South Africa is PATHETIC! I have purchased 2 NEW CARS and have had endless problems. Your so called CUSTOMER SUPPORT CALL CENTER IS AN ABSOLUTE JOKE. I am taking NISSAN to the media and to MIOSA 2nd New Car both have gearbox problems, Nissan Ballito shows Customers away when your clutch packs up and makes you drive the car further to the Umhlanga branch where Warranty department and the Maintenance Plan guys took their sweet time fighting out who needs to pay for the damage to the clutch and here I am on holiday stranded without a car. Go back to JHB and notice the gears scratching and immediately inform Nissan Sinnoville of the problem, take the vehicle in for them to take the gearbox out after 1 full week of having my car the investigation was still inconclusive. Log a call with Nissan South Africa regarding the issue and nobody bothers to call me back with status of the vehicle and where they are around fixing my car. Call back again on Wednesday as I hadn't heard from Nissan SA since the Friday when I logged the problem only to be told that there is still no change? The person dealing with my call at the call centre calls himself ''T'' has been of no help whatsoever he is absolutely pathetic and never calls back or makes his colleagues lie to Customers. Nissan should be banned from selling their products to hard working individuals in this country, 2nd vehicle BRAND NEW and I have had enough. I will stop paying my monthly installments on this vehicle as I don't even have a car. My husband spoke to T and advised that we need a vehicle for me to get to work, I have been without a car for 2 weeks now, as he got a final written warning and we are still waiting for his "SUPERVISOR" to call us back. Is this what you call Customer Service Nissan?
