BAD SERVICE

I am writing to formally lodge a serious complaint regarding the service I received from Nissan Gezina, as well as the lack of follow-up from Nissan South Africa after I reported the matter. On Monday, I contacted Nissan South Africa on *** and spoke to Prince to log a complaint against Nissan Gezina. I was informed that I would receive a reference number for my complaint; however, to date, I have not received any reference number, nor has anyone from Nissan Gezina contacted me regarding the matter. My concern relates to a service recently performed on my vehicle at Nissan Gezina. One day after collecting my vehicle from the dealership, the dashboard displayed a warning message: “Check Anti-Pollution System.” This issue arose immediately after the service. On Friday afternoon, when the warning appeared, I contacted the dealership and spoke to the Workshop Manager. Unfortunately, I was met with an extremely rude response and was told that they are not liable for any faults that occur after a vehicle has been serviced. I find this response unacceptable. When a vehicle is booked in for a service—particularly when the customer has indicated upcoming long-distance travel (in my case, a 400 km trip)—it is reasonable to expect that the vehicle will be thoroughly inspected and that any existing or potential faults will be identified and communicated. The warning appeared almost immediately after the service, which raises serious concerns about the quality of the inspection and work performed. As a working professional, I cannot afford to take additional time off to resolve an issue that arose immediately after the dealership serviced my vehicle. I therefore formally request the following: 1. That Nissan Gezina arrange to collect my vehicle for inspection and return it to me once the issue has been properly resolved. 2. Alternatively, that I be refunded for the service, as the dealership failed to deliver the standard of service reasonably expected. I trust that this matter will be treated with the urgency and seriousness it deserves. I would appreciate prompt feedback for my complaint.