MM
MusaGoodwill M

1 reviews | Active since May 2014

27 Jan 2016, 17:36

Bad management misrepresenting Nissan SA

We are based in Mpumalanga and got a good offer to buy a brand new 2015 Qashqai through CMH Datcentre Durban at a reasonable price. Because CMH is in Durban and we are in Nelspruit (Mpumalanga) CMH had to courier the vehicle to Produkta Nissan in Nelspruit to facilitate the vehicle issuing.<br> <br> Produkta Nissan Nelspruit made our lives a living hell, we had to beg and literally grovel at the hands of Produkta Nissan employees who were obviously not impressed because we did not buy the vehicle at their dealership. At first they said they are not aware of the deal, then they said they want their money, and then we were also rudely asked why did we buy the vehicle in Durban? After a squabble between the Manager and dealer principal at Produkta Nissan we eventually got the vehicle without the standard vehicle mats.<br> <br> The interventions from Nissan SA were unfruitful as there was no closure on the matter and Shenaas Devejee, a Senior Official at Nissan, ignores my emails. I never got a simple apology from the dealership involved, with the Sales Manager, Cindy Nieuwenhuizen, defending her actions

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Replies (1)
Nissan South Africa
Nissan South Africa's reply27 Jan 2016, 19:12
Official
Hello musamzimba,

Please accept my sincere apology for the inconvenience endured. Rest assured we will review the current interdealer process. We will contact you tomorrow to discuss the mats for your vehicle.

Kind regards
Natasha Naidoo