MS
Musa S

1 reviews | Active since Sept 2012

05 Jan 2017, 10:09

Bad customer service,unprofessional, cant handle queries and unreasonable cost.

<p>To who it may concern </p> <p>Note my trust with Nissan has been broken and i will never buy or recommend any one to buy Nissan car or brand, what my Dad experienced yesterday (04/01/2017) at Nissan in Brits is totally unacceptable , so the NP200 was booked in advance for it to be checked and for few things to be replaces like bulbs , guess what we got there at 8:15 and around elven nothing was done on the car up till we asked what’s happening and we waited and waited up until we received a quote which had the following crazy/up normal amounts ( 1. X2 bulb was R27.90 and labour was R600, 2. Front brake pads R515 and labour R600, 3. Hand break switch they did not state price but labour was R600, 4. Diesel filter R340.45 and labour was R300)</p> <p>If this is how much to maintain this car (NP200) i would rather buy another brand i will never never never buy this brand. And i have a copy of the quote if you see the way it’s written by hand yhoooo unprofessional looks likes the person was just writing the amounts from head such up normal labour cost, i no longer like Nissan Brand .</p> <p> </p> <p>What a poor service as well , we waited since 8:15 till past 5 and my dad just got a quote and obviously with such those crazy amounts my dad did not accepted the quote and nothing was done on the car after more than 8 hours of waiting..</p> <p> </p> <p>i will spread the word how Nissan operate , rrrrrrrrrrrrrrrrrrrr what a way to start the year mmmmmmmmmmmm Brits branch ,</p> <p>MY NPS for you guys is 0!!!!!!!!!!!!</p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply05 Jan 2017, 10:51
Official

Dear Musa,

Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.

Kind regards