Bad customer service and empty promises

<p>My Nissan Qashqai 1.5 dci went into Nissan Roodepoort on 5 May 2017 because the turbo is faulty and it is still under warranty. I normally take my car to Nissan Midrand and they give me always good service, but it had to go to Roodepoort because that was the closest Nissan where nissan roadside assist towed it. I know it will take long for them to fix my car, but if someone can contact me on what’s going on would be nice. I’m also trying to get a courtesy car from Nissan SA, but it is unsuccessful. I keep phoning them every day and they keep saying that someone will call me back, THAT NEVER HAPPEN, I must always call them. I made a plan for a loan car, but today was the last day I can get that loan car. It is now going to affect my work and financially. I’m really getting fed up phoning the customer care line as nothing is happening. Apparently a Bonita is handling my case when i phoned at 14:00pm yesterday and i was told she will phone me back because she is on a phone call. She phoned me and I told me that they don’t have a courtesy and that is on availability. I think Nissan needs to change their wording on their website as it says</p> <p>"COURTESY CAR</p> <p>We will arrange a courtesy car of all warranty repairs if your vehicle is in for more than 48 hours."</p> <p>I was also told by Bonita that Nissan Roodepoort said they will get the part in the morning and that my car will be ready by the afternoon. When I called Nissan Roodepoort this afternoon, they told me that they did not receive the part and that they did not make a promise to Nissan South Africa. I phoned Nissan SA again and was told that Precious is handling my case. I told her about everything and she told me she will phone me at 16:00 and let me know what is happening. Like they really going to call me. I will phone them at 16:00 AGAIN just to get more frustrated and stay home from tomorrow with unpaid leave as I won’t have transport for work.</p>