Bad customer service

On Saturday(04/05/23) and evening I got stucked at Mmamethlake and called roadside assistance to help and it was towed to warthbath Nissan on Monday morning and on Wednesday they told me they can’t fixed the car since they don’t have facilities and urged to be towed to lydenburg as it’s nearer to me for further assistance.on Friday the car couldn’t be towed to lydenburg so I don’t know what’s gonna happen going as the car can’t be there forever.Can this mediocrity stop I need my car as soon as possible