CB
Carol B
1 reviews | Active since Aug 2015
09 Aug 2015, 17:35
Atrocious service
Billed for diesel filter that were not installed on 15/7/2015 . After I pointed this out the bill was corrected.<br> The necessary diesel filter was not in stock and there was no offer to contact me when it would be available.<br> I took my X-Trail to have the diesel filter replaced on 8th August.<br> I was told it would take half an hour, this became an hour and a half.<br> On presentation of the bill the charge was R678.23, On querrying the first bill I had been overcharged for a petrol filter for my diesel X-Trail at R1309.80. This was pointed out by the helpful RENAULT Service Advisor Chere<br> I am fuming that this can happen.<br> <br> <br>
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Nissan South Africa's replyOfficial
11 Aug 2015, 11:09Hello Browned Off,
Thank you for taking the time to make Nissan SA awareof your concern and we take note of the content.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Karika du Plessis from our Nissan Customer Support Centre, Please note that the matter has been escalated to the Dealer Principle of McCarthy Nissan Woodmead,Isobel Klebb for further assistance.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Thank you for taking the time to make Nissan SA awareof your concern and we take note of the content.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Karika du Plessis from our Nissan Customer Support Centre, Please note that the matter has been escalated to the Dealer Principle of McCarthy Nissan Woodmead,Isobel Klebb for further assistance.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Nissan South Africa's reply11 Aug 2015, 11:09
Official
Hello Browned Off,
Thank you for taking the time to make Nissan SA awareof your concern and we take note of the content.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Karika du Plessis from our Nissan Customer Support Centre, Please note that the matter has been escalated to the Dealer Principle of McCarthy Nissan Woodmead,Isobel Klebb for further assistance.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Thank you for taking the time to make Nissan SA awareof your concern and we take note of the content.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Karika du Plessis from our Nissan Customer Support Centre, Please note that the matter has been escalated to the Dealer Principle of McCarthy Nissan Woodmead,Isobel Klebb for further assistance.
Kind regards,
Sharnie Malan
Senior Manager Customer Support