1 reviews | Active since Feb 2018
After Sales Supports and Parts Supply Chain Nightmare
This is the third time that I have had a terrible experience with Nissan South Africa.
I have had bad luck with my Nissan X-Trail over the last three years. Three accidents and three repairs, and every single time that the car was in for a repair, my absolute terrible experience was the fault of Nissan South Africa.
The first repair, we waited 6 weeks for back-ordered parts. When they arrived, the part numbers were incorrect (Fabric seats in stead of the leather seats), and had to be sent back, only to wait another six weeks for back-ordered parts.
The second time, the parts were back ordered again.
This is the third strike, a simple electrical malfunction, and I have been waiting another month for back ordered parts. With the back order time included, the parts were supposed to arrive at the panel beaters three days ago, and there has not yet been any word from Nissan South Africa.
It is unacceptable to me, a loyal Nissan customer, that the buck of their backlog always stops with me, having to make arrangements for rented cars, loaners, favors from friends, while all the while it is Nissan South Africa that can't get their act together, all and all costing me a fortune.
I am seriously considering giving up this preferred product of mine, a Nissan X-trail, and going for another car where I can trust the person on the other side in terms of after sales support.
I have been patient, but 3 for 3 seems like a very bad record Nissan South Africa.
I have always said that the X-Trail is an excellent car, and would promote it everywhere I go... Just buy it in a different country, because Nissan South Africa puts shame to the good name.
I have always said that the X-Trail is an excellent car, and would promote it everywhere I go... Just buy it in a different country, because Nissan South Africa puts shame to the good name.
Me Lisa Fassie at Nissan head office has done an excellent job resolving my concerns and I would like to thank her for all her efforts! She is outstanding!
Therefore, the specific concern has been resolved on this case. As for future cases, it still remains to be seen.
Me Lisa Fassie at Nissan head office has done an excellent job resolving my concerns and I would like to thank her for all her efforts! She is outstanding!
Therefore, the specific concern has been resolved on this case. As for future cases, it still remains to be seen.
