Absolutely pathetic service from Nissan South Africa Customer Care

My Nissan NP200 had an oil pump failure at 30 000km.I booked it in at my local Nissan dealership on 28th December.Since then I've been having endless problems with them- here are some of the few.:

1)Courtesy vehicle : I was promised a courtesy vehicle by Valerie Dladla on 2/01/2018 that should have been delivered the same afternoon(record of the conversation available).To date (3 weeks later),I have still not received a courtesy vehicle.

2)Poor Communication : Since dropping my vehicle off,i've never received updates from Nissan without phoning and asking for it.Pretty frustrating when you are the 'dear' customer,and have your own business to run.By the way,I am still waiting for Coreen to return my calls which her assistants promised and feedback on the 'investigations' that she was looking into.

3)Bad Customer Service from the MANAGER : Coreen Nagel has pretty much been a nightmare to deal with.As a manager,i expected some sort of relief from her but i was left further disappointed.I challenge Mr Labotsky or senior management to review all the telephonic and email conversations that she was involved in relating to this matter.If this is the kind of Customer Service Manager that Nissan has,it's easy to realise why there's so many disgruntled clients of yours.

4)Passing the buck : My local Nissan dealership and Nissan Customer Care have been passing on the buck between themselves.Many a times they have contradicted each other,and also blamed each other - What a joke!(especially when you learn the truth)

5)Lies and Blatant disregard for promises : Very ironical for Nissan to say 'We keep promises' (https://www.nissan.co.za/owners/nissan-assured.html) when their staff are breaking them.As mentioned,i still didnt receive a courtesy vehicle which i was promised(I've forwarded the conversion of the broken promise to the manager, Coreen,who ignored it).On 2 occasions i was promised that my vehicle would be ready,and yet my vehicle is not sorted out after 3 weeks

This is a quick synopsis of my frustrating experience thus far.Should I have time,I will update this review with a more detailed content and the actual examples of the above.