HvdW
Hennie van der Westhuizen

1 reviews | Active since Jun 2015

10 Jun 2015, 18:59

Absolute lack of post customer service - Nissan PE

I bought a Nissan Juke in March 2015 and after numerous excuses the vehicle was eventually delivered. I then had factory leather seats covers fitted by the service provider (SP) of Nissan PE prior to delivery. This *********** SP broke the plastic covers on both sides of both front seats, could not even learn after 1 was broken, but this is a Nissan SA approved SP! This SP did not even have the decency to admit to breaking these. I indicated this to Nissan PE (Henry Benn & David Barrat). I was promised the moon & the earth, but now 3 months later nothing has happened. I was told that these plastic covers are on back-order, how long can it take? Is Nissan still producing vehicles? It will be faster to have a fully imported vehicle delivered to my door from anywhere on the globe. It was even suggested by these 2 gentlemen from Nissan PE that covers be taken off another vehicle, but even these suggestions died an early death. Everyday you hear on the radio about the excellent service of Henry Benn & his team, they are missing in action! The e-mails I send to them came back as not delivered. Do they know what customer service is. Nissan SA you should be ashamed - you are a disgrace!

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Replies (1)
Nissan South Africa
Nissan South Africa's reply11 Jun 2015, 10:22
Official
Hello Hendrikvdw777,

Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.

We refer to your conversation with Monica Gouws from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Johan Londt of Nissan Eastern Cape.

Please be informed that Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.

Kind regards

Sharnie Malan
Senior Manager: Customer Care