A LESS THAN CARING SUPPORT FROM NISSAN

I am very disappointed that my mother's car has been with Nissan Automall in East London since the 6th of September for a clutch. She was asked to pay R10 000,00 as a deposit to order the part. To date the car is not done and she has not even been offered a courtesy car even after we asked for assistance.

We have been sent from pillar to post between East London and Head Office without any solution to the transport frustration.

The contact from Head Office keeps promising to liaise with the East London Branch and call is back. But never does.

My mom has only driven Nissans after being introduced to Nissan by my dad who passed away years ago. She is now 75 years old. I just can't believe that after so many years Nissan can be so uncaring. It's more than 2 months now and chances are that we are going to December 6 without the car. The latest report was that the eta for the part is 30 November. Before this we were told that it was October.