1 reviews | Active since Jul 2013
6-8 months waiting for a part
Yes, 6-8 months of waiting for a part. At first we were just told it is on back order with little to no communication from BSV Nissan in Vredenburg.<br> <br> After 4 months I started calling around and to my surprise I found the part with customer care in Witbank. So, problem solved, right?<br> <br> Oh no, not that easy with BSV. The parts manager, Edwin, still had the nerve to ask Nissan SA who is responsible for the courier service, which is now pro longing this process.<br> <br> We bought this Juke at BSV with an extended warranty and service plan, the least I expect is a little bit of better service.<br> <br> Hopefully the new manager, who by the way, is unaware of this issue, will come to our rescue and get that part from Witbank a.s.a.p.<br> <br> This branch is really not a good example and unfortunately, this is my first and last Nissan I will ever own.
Thank you for taking the time to make Nissan SA aware of your concern and we take note of the content.
We apologise for the delay to date and understand your frustration.
We are currently sourcing the part through our dealer network ,once found we will confirm with you telephonically.
Our offices will strictly monitor the progress of the part until such time that it arrives at BSV Nissan .
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
Thank you for taking the time to make Nissan SA aware of your concern and we take note of the content.
We apologise for the delay to date and understand your frustration.
We are currently sourcing the part through our dealer network ,once found we will confirm with you telephonically.
Our offices will strictly monitor the progress of the part until such time that it arrives at BSV Nissan .
Kind regards,
Sharnie MALAN
Senior Customer Focus Manager
