Order not yet received after 34 Days!

Order history as follows: 25 June 2025: Order placed 26 June 2025: Received order confirmation Your order was confirmed on 29 July 29 June 2025: I asked how I can track the order. Answer received: "I want to inform you that your order is confirmed & is under process. Once dispatched, you will receive an email/SMS notification with tracking details. The order will reach you on or before 17th Jul." 2 July 2025: Received email from WeCare/Ninelife asking for my details so that customs clearance could be expedited. 3 July 2025: Received notice that my order has been shipped. DHL tracking number provided. 8 July 2025: Prealert sent out to supplier, Check-in Asendia facility, Processed by Asendia 9 July 2025: Processed in facility, Sorted by Asendia, Departed Asendia facility, Dispatched by Asendia 11 July 2025: Transport 17 July 2025: Order not received as promised. Tried DHL tracking number, it does not work. Asked NineLife how I can track the order. They rep**** saying that the order is on its way, and gave a tracking number that I could track on a1.asendia.com. 24 July: Arrived at destination - South Africa, In customs authorities 25 July: Out customs authorities 29 July 2025: Order is in the country, but now there is no movement again. It has been more than a month now. Called +*** 24/7 Support number, but it is unmanned, and eventually cuts you off. No answer yet to enquiry via ***. Tried chat facility on ninelife.co.za, entered order details, got message: "Thank you for providing the details. Let me connect you with a live agent who can help you with your order status. Please hold for a moment!" No answer after that.