Horrific service. Bouncing around Gauteng for a week while I’m about to travel!

Absolute joke of a company. I placed an order on 31 July 2026, and nearly a month later, I am still waiting. For reference, this is NineLife South Africa, operated by: Company Name: Handelnine Global Mailing Address: N°5 Sturdee Avenue, Suite 301, Rosebank, Johannesburg, 2196, South Africa Contact Email: ***

I ordered this well in advance because I am going away this coming weekend. It should have arrived weeks ago. Instead, I’m getting emails on a Sunday morning from "Zoe" with the same empty, copy-paste customer service scripts promising they are "monitoring the tracking."

The logistics are a total disgrace. My parcel arrived in SA over a week ago and has been bouncing between OR Tambo and Sandton. It is sitting right here in Gauteng, yet a ****** snail would have reached me in Randburg by now! To prove how appalling NineLife’s service is: I placed a completely separate order from China on 10 August, and it arrived at my door on 22 August. It took China 12 days to deliver to South Africa, yet this "Rosebank-based" company can't get a parcel across town in a week.

This is no longer just "frustration" or an "inconvenience"—it is horrific service. NineLife / Handelnine Global, you have until Friday to deliver this package or issue a full refund. I will not be here after Friday to babysit your logistical failures.