Bad service

Bad service from the start, they are quick to take your money 2 April 2025 for product but then you need to follow up with courier services and with their "customer service" on your goods and then I still get the run around and lame excuses on why there is a delay. The goods arrived weeks later and when I returned it to sender I was asked why by the agent after I had to chase my own parcel. Then I told them I no longer have need for it. I requested a refund 2 May 2025, today 21 May I still did not receive any refund or feedback. They have no idea what customer service is??here was a negative star rating they would get a (minus) -10 from me. Poor service, I wonder if they are legit???