NPS Score
-100
Recommended: Unlikely
Feb '26 - Sep '26
Frequently Asked Questions About Nine Palms
How is Nine Palms rated on Hellopeter?
Hellopeter has tracked Nine Palms across 2 reviews. Nine Palms hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Nine Palms? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2017
Horrible stay at Nine Palms
Do not stay here. I booked the apartment in 25th March 2026 (Apartment 101) and I experienced a number of issues: 1) the Nigerian guy that rents out the place (bwele jemima kilundu) goes by the name Chris. he was not help when I had issues at the place. 2) There is terrible and pungent smell in the apartment that leave the throat dry. 3) Place is full of nigerians and **********s. While in the flat a ********** knocked on the door soliciting and asking that I open the door for her and i refused. Told the guy leasing the place and he did not assist . I was trapped inside with a ********** knocking on my door. later when i spoke to security, they said it common occurrence. I left an booked myself a place at a hotel in town as i could not sleep there.
1 reviews | Active since Nov 2017
Horrible stay at Nine Palms
Do not stay here. I booked the apartment in 25th March 2026 (Apartment 101) and I experienced a number of issues: 1) the Nigerian guy that rents out the place (bwele jemima kilundu) goes by the name Chris. he was not help when I had issues at the place. 2) There is terrible and pungent smell in the apartment that leave the throat dry. 3) Place is full of nigerians and **********s. While in the flat a ********** knocked on the door soliciting and asking that I open the door for her and i refused. Told the guy leasing the place and he did not assist . I was trapped inside with a ********** knocking on my door. later when i spoke to security, they said it common occurrence. I left an booked myself a place at a hotel in town as i could not sleep there.
1 reviews | Active since May 2023
Review of 9 Palms by Smart City Stays Century City (6–7 February)
Review of 9 Palms by Smart City Stays Century City (6–7 February) I am utterly disgusted by my experience at this property. From the moment I walked in, the lack of cleanliness was glaring—chipped mugs and glasses, filthy lamp shades, and cracks along the walls. But the worst part? The MULTIPLE bed bugs crawling all over the bed. The bedding was torn, and the infestation was so severe that we had no choice but to sleep on the floor. Attempts to contact management were a complete joke—none of the provided numbers were answered despite repeated calls, and even a message sent through Booking.com went ignored. Yet, the company’s response afterward was to shift blame, claiming they weren’t informed during the stay. That is simply false, as we tried multiple times to reach them. This place is a health hazard and should not be renting out rooms in this condition. Clearly, deep cleaning is nonexistent, and customer service is equally appalling. I will never set foot here again, and I strongly urge others to avoid this property at all costs.
1 reviews | Active since May 2023
Review of 9 Palms by Smart City Stays Century City (6–7 February)
Review of 9 Palms by Smart City Stays Century City (6–7 February) I am utterly disgusted by my experience at this property. From the moment I walked in, the lack of cleanliness was glaring—chipped mugs and glasses, filthy lamp shades, and cracks along the walls. But the worst part? The MULTIPLE bed bugs crawling all over the bed. The bedding was torn, and the infestation was so severe that we had no choice but to sleep on the floor. Attempts to contact management were a complete joke—none of the provided numbers were answered despite repeated calls, and even a message sent through Booking.com went ignored. Yet, the company’s response afterward was to shift blame, claiming they weren’t informed during the stay. That is simply false, as we tried multiple times to reach them. This place is a health hazard and should not be renting out rooms in this condition. Clearly, deep cleaning is nonexistent, and customer service is equally appalling. I will never set foot here again, and I strongly urge others to avoid this property at all costs.