WORST SERVICE!! ********!!

My Mr Price account was handed over to to Nimble group & DMC _ Norman Bissett last year September 2022. They called me and I made a payment arrangement telephonically with them and paid them in full in Jan 2023. But to my suprise they deducted R300 extra from my acc and now they are refusing to refund me, they say I need to send an affidavid, bank statement and ID in order for them to process the refund. Donette Pretorious has been sending me the same pathetic email for a week now. They are refusing to refund me my money.