WORST SERVICE EVER - PAID UP LETTER WITH-HELD AFTER MAKING A PAYMENT

This company has the worst service by far!!!! I was a bit behind with my Wonga account payments due to my salary being affected by the COVID-19 mess, hence freaking Wonga sold my account to these guys without notifying me - even after making an arrangement with them. Once I was financially stable again, I immediately contacted Nimble to make payments arrangements. All was fully paid up at the beginning of December 2021 but 4 weeks later I am still fighting with them to send me a paid up letter. They keep sending me emails without an attachment and when I request that they resend they just ignore my emails, whatsapp (which is a useless service they have) and calls are not answered.

Oh, and they told me that they are not obligated to update my credit record seeing that they "bought" my account without that task, hence I will need to sort myself out on that one. I have since decided to seek legal advise as this is highly ******* and they are being unfair to me as a customer. I have honored my end of the bargain but they are failing dismally to honor theirs.

This is the WORST company I have ever had to deal with...*********** stuff and zero communication once one has paid the amount required!!! Their customer service sucks big time!!!