Worse service ever!!!!

Nimble the worse collection service in south africa. I have spoken to the manager Yolanda and she gave me a settlement amount if R765.74 to pay and she will close my account and sent a credit bureau update. I have paid that settlement amount and now I need to follow up to get my paid up letter that was promised to me that was never sent. How can a business such as nimble have people working there that don't stick to an agreement. I will not pay another cent and will be logging an ombudsman complaint as you did not stick to our agreement. Yolanda, I believed you when you said that after I paid the R765.64 I would get my paid up letter and credit bureau would be updated. I told you Edgars is even contacting me to buy again as this account is older than 10 years and this is prescribed debt already. DO NOT CALL ME AND REMVOE MY NUMBER FROM YOUR DATABASE. I want my paid up letter…