Where did my payment go to - And no reposne

I am very ****ed with off with these people.

I made payment on my account via EFT and when I requested a statement, it showed the a debit and a credit of the same amount resulting in the balance being the same as before the payment was made.

I contacted them on the 15th of January 2020 to query this and they requested I send them my bank statement cause they said I had reversed the transaction after I explicitly advised them that there was no reversal. I followed up on 23rd January 2020 and till today have not had any feedback.

Instead of providing feedback on the above they constantly harassing me with phones calls. Today I received 2 phone calls in a space of 2 minutes : the first person I spoke to - I explained that I will not be making any payments until I get feedback on my query. The second lady couldn't not be bothered to hear what I was saying, she was rude and gave me sh*t.

Nimble your call centre agents suck big time.